Symbio Energy Limited, UK - Online CRM and Operations Software
A highly innovative CRM and Operations Software Application for Symbio Energy was successfully launched recently.
Softlabs was handed over the responsibility of developing of a new .Net Technology based SVA Operations Software Application in June 2015. After a few month of analysis of the business domain, we set forth the system architecture for the application and we were successful in delivering a highly innovative and robust software to the client within the stipulated time.
Symbio Energy Limited is one of top Electricity Providers in the UK whose policy is maximizing Green Energy. Symbio is based in Hemel, Hempstead and is also into Properties business. Symbio is currently working on constructing an iconic building beacon in Hemel which will have zero carbon emission.
Online CRM and Operations Software
The customer had to do a handful of tasks manually although there was a system in place. The reason for which was that the Electricity Distribution Service ecosystem involved lot of dataflow exchanges between different stakeholders like the Meter Operators, Data Collectors, etc which was file system based. The files used to be dumped in a particular directory which was expected to be monitored by the operations staff and act on the same. The action involved sending the response dataflows based on the type of dataflow received.
The customer bills were based on the dataflow reads which were large in numbers and were required to be consolidated to get the final usage of the customer based on the meter reads, generated units from the solar panels, etc making it a complex procedure. Billing process was very critical and required people with lot of experience to generate accurate bills for customers on time.
How You Helped
We made a monitor program engine which would scan the directory at a regular interval of time, check for dataflow files, categorise them, update them in the Operations Software and send the particular response in the required dataflow file format to the respective stakeholder. The monitor program engine further helped to consolidate the meter reads taking into considerations all possibilities with respect to the customer’s billing scenario and generated bills on a monthly basis.
The efficiency and response time of the operations department improved tremendously. The Bills could be generated automatically without the need of an experienced operations staff. The compliance reports were available on time thus improving the standard and status of the company in the view of the authorities.